Overview: Effective: 1st June 2012. Updated May 15th 2018
We are committed to protecting and respecting your personal privacy. Our intent is to inform you about our policies and ask for consent — we do not assume we have it.
For PII (Personally Identifiable Information), we use up to date systems who ensure the strictest of security on our internal systems where we store our digital data. Our website is hosted in Ireland, where our database is located and we use SSL certification to ensure all submitted data is encrypted as it travels through the internet. We also use a recommended CDN to further protect our website and the information contained within.
At the till, or when you call us, we may ask for your phone number in order to call you back or your address so that we can post your order. We write these details in our diary which is kept in a locked box at night. The diary is kept for a period of 24 months after which we digitise the contents and store them securely online. Some customer phone numbers may be stored on our shop phones, this pertains mainly to students or regular customers, in order to notify you of sudden shop closures, class cancellations, or impromptu classes/events you may wish to know about. Shop phones are in our presence at all times and are password protected.
Please note WE DO NOT STORE CREDIT/DEBIT CARD DETAILS in the shop. We never write them down. In the event we cannot take your details due to card machine being out of service, we will call you back to complete the sale. You will need to use your card for each purchase unless you choose to open an online account on our website (where available) in which you choose to store your details for faster checkout.
We use Gmail as our mailing client, who are compliant in all aspects of GDPR.
All general contact forms on our website have specific double optin features to our newsletter list, and include messages like “I consent to my submitted data being collected and stored by this site”. If you do not agree to this, please contact us by alternative methods to avoid any potential misunderstanding. At any stage, you can click the unsubscribe option in the footer of our newsletters or simply send us an email to request your data to be removed from our systems. We will oblige in due course.
· What personally identifiable information is collected
· Which organisation is collecting this information
· How this information is used
· Our policy of sharing this information
· How we protect your information
· How you can correct any inaccuracies in this information
Plain English Summary:
We take your privacy very seriously.
Children (under 18s) are not eligible to use our services and should not submit any personal information at all.
We do not actively track you as an individual.
Should you send us an email via the contact form, your name, email address and message will be emailed to us (as you would expect). This information is kept private. We will store this information within our own email system so that we are able to respond to you.
Should you comment on a blog post or web page on this site, then your name, email address, IP address and a message will be stored in our website database (as you would expect). This makes your name, website address and comment (but not your email address) viewable by the general public on the website.
The website does use some cookies when you browse this website. These are used to ensure proper running of this website, and also to help us improve your experience when browsing.
We use 3rd Party / Tracking / Advertising cookies for our social links and additional businesses where appropriate.
NONE OF THE INFORMATION WE GATHER VIA COOKIES IDENTIFIES YOU AS AN INDIVIDUAL – IT IS ALL ENTIRELY ANONYMOUS.
Which organisation is collecting this information?
How this information is used
If you have chosen to share it with us, we use your email address to contact you in reply to your message or to send you our newsletter. If you have entered your email address to leave a comment on the blog, it is used to identify your comment; however, it is not displayed on the website or shared with any third party.
We may also use your email to help resolve issues or disputes, for example, if you tell us that you cannot see any of your posts on the website, we would probably search our database using your email address to help diagnose the problem.
Our disclosure of this information:
We do not share your personal information or email address with third parties.
Just like you, we hate spam. We do not send you spam emails. You may opt-out of our emails at any time. An ‘unsubscribe’ link is included in all of our email newsletters.
Protection of your information:
We use our best endeavours to safeguard the confidentiality of your personally identifiable information but we do not use encryption (such as SSL) or firewalls to further protect the information as it travels across the Internet. We do not believe that the personal information we collect warrants this level of security. It is important to be aware that there is no such thing as “perfect internet security”.
How to correct inaccurate information:
Once posted, you cannot change or remove any comments you have submitted on our website pages and/or posts. However, if you would like to have this information removed please contact us and we will do this for you, at a time of our convenience, based on the fact that you submitted this information, not us. You should know that because of technical constraints, all information is never completely removed from our databases. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests that it be removed. We will aim to remove all publicly-facing information.
How to contact us:
Please use the contact form provided to contact us if required.